Next Project 'The Seed' LANGUAGE-CN
freeup
Travel is a complex process, and travellers face many problems, such as spending a lot of time waiting for luggage at airports, and problems if luggage is missing. In addition, heavy luggage increases the general burden and fatigue of travel. ‘Free Up’ is a project that revolves around luggage. It is based around a mobile application developed by a suitcase company, which provides suitcase rental services and a range of other baggage solutions. Transport companies assist in delivering luggage to solve baggage handling problems, while airport passenger centres help pre-check luggage on driverless vans to make travel easier and to address safety issues.
Creator_XULIN | 2019-2020 | service design | user interface design
故事板1
Rye is preparing for trips. He uses the FREEUP app planning his baggage.
故事板2
After Rye finishes planning his luggage, the FREEUP app recommends a suitable-sized one from its cooperative suitcase rental company. For his 30-day trip, he reserves a 32-inch suitcase named 'Hippo'.
故事板3
As soon as FREEUP's cooperative luggage company receives Rye's reservation, the process starts. The suitcase undergoes a thorough disinfection, and its linings are replaced with new ones. Then, a courier is sent to deliver it right to Rye's home, all set for his journey.
故事板4
According to Rye's needs, the FREEUP app will provide him with a customized checklist of essential items. With this checklit, Rye can pack easily and systematically.
故事板5
Once Rye's finishes packing, rather than lugging the heavy luggage around himself, he can book a pickup date by the FREEUP app. The carrier will then visit his home, conduct a pre-check, and transport his luggage to the airport.
故事板6
In the airport, Rye doesn't have to wait in security lines burdened with heavy luggage. He can track his luggage's location via mobile phone at any time. Plus, the app will notify him immediately if there are issues like violent bumps during transit.
故事板7
During the trip, if Rye's original leased suitcase is too small to hold all his items, he can easily rent new luggage and have it delivered to his hotel.
故事板8
Upon disembarking, Rye doesn't have to wait at the airport baggage carousel, fretting that someone might take his luggage by error. Instead, he can head straight to his hotel and await his luggage in comfort. At the end of the trip, Rye can schedule a date for the pickup and return of the empty luggage.

user journey map

phase
preparing
packing
get on/off board
on travel
back
task
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search
watch the weather
prepare medicine
plan baggage
sort baggage
cleaning
check luggage
to the airport
check in
waiting for luggage
to a hotel
pack handbags
daily routing
buy necessities
pack souvenirs
check baggage
go back
think
and
feel
1. I should learn about tourists' comments on local attractions.
2. I need to pay attention to local weather.
3. I should prepare some medicine to prevent allergies.
1. I need checking baggage before go out.
2. It's boring to take the same luggage in different tours.
3. It is annoying that planned baggage can't be stuffed into bags.
4. Will long-term unused luggages breed bacteria?
5. Remember reserving safe space for valuables.
1. I am worried about someone take my luggages by mistake in the airport.
2. It is inconvenient to carry heavy bags.
3. When and where to get my luggages?
4. I must take less luggages out next time.
1. Where can I buy forgotten necessities nearby?
2. I need checking what should be carried in with for tomorrow.
3. How to staff souvenirs into the full luggage?
4. Soiled clothes cannot be isolated effectively.
1. Empty luggages occupy large storage space.
2. After a long trip I don't want to clean dirty clothes up.
3. The lining of my luggage is not easy to clean.
mood and
pain point
mood
plans are related to luggage
invariable luggage carriers
empty bags occupied large space
inaccurate luggage classification
a long waiting
heavy luggages
inappropriate size of luggage
boring and repeated packing
repeated checking

service blueprint

user journey
use the FREEUP service to help plan your baggage
reserve luggage recommended by the service system
choose a pickup date for the leased luggage
pack according to the checklist and arrange for cargo pickup
let the automobile cargo service transport your luggage
return the leased luggage after the trip
touch point
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frontstage interaction
recommend hot scenery spot
recommend necessities to users in trips
recommend suitable luggage to users
support leasing
show sanitary condition of luggage
notice users when leased luggage arrive in
provide checklist to tourists
notice users their luggage has passed security check
notice users after cargo transportion arrive at
show luggage's real-time location
notice users after cargo transportation arrive at
notice users to return idled luggage back
backstage action
trigger events to collect data
collect data of 'destination'
collect data of 'belongings'
provide personalized suitcase
company disinfects the suitcase and replace the lining
company delivers leased suitcase to user's home
security pre-check for users
check luggage to select contraband
company delivers user's luggage to the airport
record time and place of bump during luggage delivery
company delivers luggage to user's hotel
company picks up user's idled luggage back
service
A mobile app, using API, analyzes tourists' data. It offers suggestions on packing lists, suitable luggage, and places to buy necessities. Tourists can be messaged when needed.
The system provides packing lists and luggage leasing services. It collaborates with carriers to offer tourists a comprehensive service in packing and transporting luggage.
In cooperation with carriers, the system offers luggage delivery services to assist tourists in luggage transportation. It also provides a pre - check service to help tourists avoid airport security issues.
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